How to File a Complaint
If you feel that the ADA, or a related law, is not being followed, you can file a complaint. This article helps you figure out where to report the problem.
Parking & Transportation Overview
The Americans with Disabilities Act (ADA) has given us inspiration, guidance, and specific rules about parking and transportation.
The ADA and Parking
Accessible parking is a common feature in parking lots—and a common topic in questions posed on the Northeast ADA Center hotline.
About Recreation Accessibility
ADA regulations about access to outdoor recreation for people with disabilities: background explainer, fact sheets, and infographics.
The ADA and Fixed-Route Buses
Info and easy how-to videos that explain the ADA regulations that ensure an accessible bus ride for people with disabilities.
Articles
How to File a Complaint
Is something not up to ADA standards? Do you want to file a complaint? If yes, start by figuring out which agency you should complain to. For example, to report a problem with public transportation, y...
Parking & Transportation Overview
SUMMARY: The Americans with Disabilities Act (ADA) has given us inspiration, guidance, and specific rules about parking and transportation.
Accessible Parking and Transportation Makes a Difference
T...
The ADA and Parking
SUMMARY: Accessible parking is a common feature in parking lots—and a common topic in questions posed on the Northeast ADA Center hotline. This article explains why accessible parking matters an...
About Recreation Accessibility
SUMMARY: The ADA applies to recreational facilities, and this article explains not only why this is the case, but also why it matters. The article also helps you begin to understand the regulatio...
The ADA and Fixed-Route Buses
SUMMARY: This page is for bus operators and anyone who needs to understand bus accessibility. The Americans with Disabilities Act (ADA) has regulations that describe how operators of fixed-route buses...
Public Places Overview
The Americans with Disabilities Act (ADA) covers public places. The ADA has different things to say about different types of public places. Title II of the ADA covers public places that are funded by...
The ADA and Title II Public Entities
SUMMARY: The ADA ensures access by people with disabilities to buildings, facilities, programs, services, and activities offered by state and local governments (public entities). These include voting...
What Is the Americans with Disabilities Act?
SIGNED BY: President George H. W. Bush
SIGNED ON: July 26, 1990
SIGNIFICANCE: Protects the civil rights of people with disabilities in many ways.
The Americans with Disabilities Act (ADA) had stron...
The ADA and Service Animals
SUMMARY: What’s a service animal? The answer depends on the situation, and this FAQ article explains the basics.
The term service animal is often misunderstood or misused. Service animal has a...
The ADA and Public Places
SUMMARY: This article focuses on businesses—stores, restaurants, salons, theaters, and more—that are open to the public. Title III of the Americans with Disabilities Act (ADA) has a lot to...
State & Local Government Overview
The Americans with Disabilities Act (ADA) has an entire title, Title II, devoted to the accessibility of state and local governments. Title II requires that people with disabilities have equal access...
The Spirit of the ADA and Your Business
SUMMARY: The Americans with Disabilities Act (ADA) has many regulations, and as a business owner, you may feel that you have a lot to do to meet ADA requirements. However, it may help to approach comp...
The ADA and Health Care Providers
SUMMARY: This article introduces basic Americans with Disabilities Act (ADA) requirements for health care providers. It talks about providing access to the actual building and its features, the use of...
Fact Sheets
Swimming Pool Lift Requirements (PDF)
Read about ADA requirements for swimming pool lifts and the 2010 ADA Standards for Accessible Design, Sections 242 and 1009, in this fact sheet from the Northeast ADA Center.
Documents
Swimming Pool Lift Requirements (PDF)
Read about ADA requirements for swimming pool lifts and the 2010 ADA Standards for Accessible Design, Sections 242 and 1009, in this fact sheet from the Northeast ADA Center.
Ask About the ADA
Accessible On-street Parking
Q: I've found the ADA standards for accessible parking in parking lots, but I have never found anything for street parking that has marked-out or metered on-street parking spaces. Is there a stan...
Pool Lifts at a Resort
Q: Do swimming pool lifts have to be at every pool at a resort? Can one be shared by pools located near each other?
A: Regulations based on the Americans with Disabilities Act (ADA) require that pool...
Limits to Wheelchair Size on Buses
Q: Can a transit provider deny service to a rider based on the size of the mobility device they use?
A: The ADA DOT Regulations require that transit agencies provide service for riders with disabilit...
Reserved Parking for Renters
Q: I would like to have a reserved parking space at the apartment complex where I live because I have difficulty walking long distances due to my disability and the parking lot is first come, first se...
Pages
Accessible On-street Parking
Q: I've found the ADA standards for accessible parking in parking lots, but I have never found anything for street parking that have marked-out or metered on-street parking spaces. Is there a standard...
Pool Lifts at a Resort
Q: Do swimming pool lifts have to be at every pool at a resort? Can one be shared by pools located near each other?
Reserved Parking for Renters
Q: I would like to have a reserved parking space at my apartment complex where I live because I have difficulty walking long distances due to my disability and the parking lot is first come, first ser...
Service Animals on Public Transit
Q: Are the rules for service animals different on public transportation than they are for service animals in other areas like restaurants and stores?
Forms for Flying with a Service Animal
Q: I frequently travel with my service dog, Max. I'm getting ready for a cross-country flight. The airlines now require a Department of Transportation (DOT) form to be filled out and sent back at leas...
Paratransit Eligibility Documentation
Q: When a transit agency is going through the process of determining paratransit eligibility for riders with disabilities, can the transit provider require a disability diagnosis from a licensed physi...
Broken Elevators at Transit Stations
Q. If a transit station has an elevator that breaks down, do the ADA regulations address what should be done to accommodate riders with disabilities?
Accessible Routes for Paddleball
Q: My county is building a new, elevated platform paddleball court. The court surface is raised several feet to allow space underneath for heaters that melt snow and ice from the court surface, as thi...
Transportation Survey September 12, 2016
We would like to invite you to participate in a national survey titled, Transportation Access and Experiences, which is designed to improve understanding of accessibility of public transportation for...
How to Engage in ADA Conversations May 28, 2021
Like many people, I thought I knew enough about inclusivity when I began as a student employee for the Northeast ADA Center in September 2019. But in my time working with the Americans with Disabiliti...
Transportation Survey
We would like to invite you to participate in a national survey titled, Transportation Access and Experiences, which is designed to improve understanding of accessibility of public transportation for...
How to Engage in ADA Conversations
Like many people, I thought I knew enough about inclusivity when I began as a student employee for the Northeast ADA Center in September 2019. But in my time working with the Americans with Disabiliti...
Overview of the Proposed Public Rights of Way Accessibility Guidelines April 13, 2016
This webinar will review the U.S. Access Board’s proposed guidelines that address conditions and constraints that are unique to public rights-of-way, including pedestrian access to sidewalks and...
What’s Your Plan? Barrier Removal in Title III Entities. Part 3 March 21, 2014
Part 2 and Part 3 of the series will walk stakeholders through the process of performing a physical accessibility site assessment of their facility (what to look for in the parking areas, entrances, c...
What‘s Your Plan? Barrier Removal in Title III Entities. Part 2 January 17, 2014
Part 2 and Part 3 of the series will walk stakeholders through the process of performing a physical accessibility site assessment of their facility (what to look for in the parking areas, entran...
Webinars
Overview of the Proposed Public Rights of Way Accessibility Guidelines 04/13/2016-
This webinar will review the U.S. Access Board’s proposed guidelines that address conditions and constraints that are unique to public rights-of-way, including pedestrian access to sidewalks and...
What’s Your Plan? Barrier Removal in Title III Entities. Part 3 03/21/2014-
Part 2 and Part 3 of the series will walk stakeholders through the process of performing a physical accessibility site assessment of their facility (what to look for in the parking areas, entrances, c...
What‘s Your Plan? Barrier Removal in Title III Entities. Part 2 01/17/2014-
Part 2 and Part 3 of the series will walk stakeholders through the process of performing a physical accessibility site assessment of their facility (what to look for in the parking areas, entran...
News
Why Is It Getting Harder To Find Accessible Parking In NJ? April 18, 2018
With the graying of America, there has been an increased need for accessible parking spaces, said Mary Ciccone, an attorney with the advocacy group Disability Rights New Jersey. The number of accessib...
Why Is It Getting Harder To Find Accessible Parking In NJ? April 18, 2018
With the graying of America, there has been an increased need for accessible parking spaces, said Mary Ciccone, an attorney with the advocacy group Disability Rights New Jersey. The number of accessib...
Riders With a Disability Face Scarcity of Accessible Vehicles June 21, 2019
The question over whether or not ride-hail companies need to comply with the ADA arose after a resident of White Plains, New York, along with the advocacy group Westchester Disabled on the Move, filed...
Free Webinar-Accessible Parking, What Does that Mean? April 15, 2020
Tuesday, April 21st, 20202:00 PM EDT - 3:30 PM EDT
Accessible parking continues to be an area of confusion for people with disabilities and businesses. How many spaces must be accessible? Where shoul...
News
Why Is It Getting Harder To Find Accessible Parking In NJ? 04/18/2018-
With the graying of America, there has been an increased need for accessible parking spaces, said Mary Ciccone, an attorney with the advocacy group Disability Rights New Jersey. The number of accessib...
Why Is It Getting Harder To Find Accessible Parking In NJ? 04/18/2018-
With the graying of America, there has been an increased need for accessible parking spaces, said Mary Ciccone, an attorney with the advocacy group Disability Rights New Jersey. The number of accessib...
Riders With a Disability Face Scarcity of Accessible Vehicles 06/21/2019-
The question over whether or not ride-hail companies need to comply with the ADA arose after a resident of White Plains, New York, along with the advocacy group Westchester Disabled on the Move, filed...
Free Webinar-Accessible Parking, What Does that Mean? 04/15/2020-
Tuesday, April 21st, 20202:00 PM EDT - 3:30 PM EDT
Accessible parking continues to be an area of confusion for people with disabilities and businesses. How many spaces must be accessible? Where shoul...
Hamden Connecticut Restaurant Settles ADA Complaint 07/18/2018-
U.S. State Attorney for Connecticut, John H. Durham, announced June 28th that his office has reached settlement agreements with Ibiza Restaurant and Mangos, LLC in Hamden, to resolve allegations that...
Free Professional Training for Employers in Puerto Rico 03/21/2018-
The State Rehabilitation Council of Puerto Rico will provide free training for employers and human resources officers titled: "Work Inclusion: A Good Deal!" This will take place on April 5, 2018; from...
Santa Rosa CA Grinds Out Accessibility Upgrades 07/19/2017-
In 2008, investigators from the U.S. Attorney General's Office conducted an audit of 40 city facilities, identifying nearly 200 violations of the federal Americans with Disabilities Act. The following...
New Edition of the ICC A117.1 Accessibility Standard Approved 06/21/2017-
The American National Standards Institute (ANSI) recently approved the 2017 edition of the ICC A117.1 Standard on Accessible and Usable Buildings and Facilities. This voluntary consensus standard...
Village in NY Settles ADA Parking Lawsuit 08/21/2019-
After a year in federal court, the Village of Garden City, NY has entered into a settlement agreement with resident Gerry Kelly that will require the Village to designate three on-street accessible pa...
Animals on Planes a Challenge for Airlines, Passengers 02/22/2018-
When Marlin Jackson arrived at his row on a Delta flight from Atlanta to San Diego in June, a man with a sizable dog on his lap already occupied the middle seat. Jackson squeezed by them to his window...
